Struvento Technology
Business IT Support
Business IT support covers the systems people already use: endpoints, printers, authorized accounts, and incidents that stop work. Support is scoped to agreed windows. An unlimited help desk SLA is written only if a later agreement includes one.
What’s included
- A named technology contact for workplace issues
- Onsite when the problem is physical
- Remote only when you authorize it and it actually helps
- Scoped support windows you can schedule
How it works
How it works
- 1
Authorize access
We work in your accounts only with your permission.
- 2
Reproduce the issue
We confirm the symptom before changing the environment.
- 3
Fix or escalate
Vendor issues (ISP, Microsoft, and similar) are identified so the right party can act.
- 4
Document what changed
The next person should not inherit a mystery.
Questions
FAQ
- Do you support small offices?
- Yes. This work is for business and workplace environments, including small offices.
- Unlimited monthly support?
- Ongoing support can be discussed and written into an agreement.
Technology
More Technology services
Workstation Deployment
Staging and delivering PCs and user setups for a cohort or a hire.
Network Setup
LAN and Wi-Fi setup for offices and project sites.
Technology Installation
Physical install of agreed workplace technology.
Device Configuration
Accounts, settings, and application setup on authorized devices.
Onsite Technical Support
A technician at the workplace for a defined window.
Technology Project Support
Labor and coordination for a bounded technology project.
Request a consultation
Share site count, device count, and whether this is a standup, a move, or ongoing support. We follow up to define scope.
Support: technology@struvento.com